As technology becomes intrinsic to critical infrastructure, the volume of data being generated is increasing. In the water sector, this creates unique challenges. Utilities must balance aging infrastructure, the impacts of climate change, and increasing demands for efficiency while navigating a deluge of data. The key lies in breaking down silos and transforming this data into actionable insights.
The Challenges of a Data Deluge
The journey toward digital transformation has left many utilities with systems from various suppliers—tools designed for specific purposes and often unable to communicate effectively. As highlighted in Xylem’s paper, Rise Above the Data Deluge, this fragmented landscape complicates efforts to use the data fully.
Without integration, the sheer volume of data makes it time-consuming for operators to achieve a comprehensive view of their systems. Siloed approaches to data management across departments can further hinder progress. In contrast, integrated data management is more than a technical upgrade—it’s a strategic shift in how utilities operate.
Transformative Case Studies: From Global Omnium to Nashville MWS
The experience of Global Omnium, a utility serving over five million people, underscores the transformative potential of integrated data. Beginning in 2008, the utility embarked on a digital overhaul, initially focused on streamlining meter-reading. Over time, it developed a robust analytics platform to unify data from about 700,000 IoT-enabled meters.
Global Omnium developed GoAigua, a sophisticated software and analytics platform to manage this influx of data, and later spun off Idrica, who brought this platform to the water utility market. Now, the GoAigua technology is the base of the Xylem Vue platform, which connects and streamlines the operations of digital assets in a single, holistic view, transforming raw data into actionable intelligence.
The results were striking:
- 15% improvement in operational efficiency over a decade.
- 18% reduction in water loss, driven by AI-based leak detection.
- 25% increase in system efficiency, thanks to advanced pressure monitoring.
Across the Atlantic, Nashville Metro Water Services (MWS) faced a different challenge. Operating over 3,000 miles of water mains, MWS relied on labour-intensive, error-prone manual meter readings. Technicians braved hazardous conditions, while the lack of real-time data limited visibility into system performance.
The introduction of smart meters and an integrated platform was transformative. Operators gained real-time insights, improving safety and efficiency while saving the utility over $180,000 each month. Customers benefited from more accurate billing and reliable service.
The Benefits of Integration
From Tennessee to Tuscany, utilities are discovering the immense value of integrating disparate data systems. Italy’s Publiacqua, for example, is implementing predictive maintenance tools and advanced analytics to transform traditional water management into a proactive, intelligent system.
Integrated solutions offer:
- Real-time visibility, enabling operators to address issues before they escalate.
- Enhanced efficiency, reducing costs and extending asset lifespans.
- Empowered operators, with simplified tasks and safer working conditions.
Global Omnium’s use of a digital twin—dynamic simulations of water networks—demonstrates the power of integration. This technology enabled real-time management and optimisation, improving situational awareness and operational control. The distinction between raw data and actionable information was pivotal, allowing operators to make informed, timely decisions.
A Path to Smarter Water Management
The experiences of Global Omnium, Nashville MWS, and Publiacqua illustrate the critical role of integrated data in addressing modern challenges. By breaking down silos and harnessing technology, utilities can unlock a 360-degree view of their operations.
The journey requires collaboration, innovation, and a commitment to turning data into actionable insights. The rewards are significant: improved efficiency, reduced costs, and a more sustainable, reliable water supply. For operators, it’s about more than tools—it’s about making a tangible difference in their communities and securing a better future for all.
By Jorge Helmbrecht
Jorge Helmbrecht has a degree in Civil Engineering and a Diploma of Advanced Studies in Hydraulic Engineering from the Universitat Politècnica de Catalunya. He also holds a Master’s degree in Water Resources from the National University of Cordoba. His professional career spans over nearly three decades in the areas of water resources, water engineering and international consultancy, and he has extensive experience in digital business development in the water sector.
Some of his previous positions include Head of Surface Hydrology at the Catalan Water Agency, co-founder and Product Manager at the consultancy firm Water Idea, S.A., and Director of the Smart Water software company WatEner (Inclam Group). Currently, Jorge is Business Development Director at Idrica, a leading company specializing in water cycle management which unlocks the value of water technology to accelerate digital transformation in utilities. In partnership with Xylem, Idrica leads the development of Xylem Vue, one of the most comprehensive digital portfolios on the market
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